Thursday, April 25, 2019
Evaluate costa customers service approach through observation and a Assignment
Evaluate costa customers service approach through observation and a conundrum shop (report ) - Assignment ExampleThe report outlines the push and pull theory as a manner of addressing customer concerns it further evaluates the validity of this approach in handling customer issues in modern mean solar day work environment that is getting increasingly competitive. This theory is applied in supporting my arguments that place customer care as a brisk comp geniusnt of business processes.The relationship between good customer relationships and business success is explored with an aim of giving you the justifications for adopting a customer oriented strategy that contributes to overall business sustainability over time. Customer service training is vital in making the employees responsive to customer need and in establishing it as part of the firms culture.If a firm owner wants to be fortunate in achieving the objectives set forth, then customer service is of paramount importance be cause positive responses increase leaf node numbers. In Adam Smiths basic theory of competition, he says that businesses need to be rattling involved in this initiative to satisfy individual customer needs. Clients treated in a human-centred way and in a respectful manner have a high chance of feeler back to the premises.Costa Coffee is a business outlet in the hospitality industry this is a highly competitive field with new shops opening at city corners every day (Brody, 2009)1. In order to remain competitive in this growing field, customer relationship building initiatives is therefore of vital importance to keep them coming. This is enhanced by offering them the best services at a sound cost and maintaining a feedback mechanism that ensures their specific needs are met. For instance, coffee is available in a variety of grades and types we have the Arabica and Robusta coffee varieties which also have different tastes. Giving clients these brew options provides a one stop shop where different taste needs are met.We used
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